Help 

How can I become a member of www.matnis.com?
You can become a member by clicking the "Become a Member" button and filling in the personal information and address information required for membership.
 
 
Do I pay any fee when I become a member?
No, you do not pay anything for membership.
 
 
I forgot my password, what should I do?
If you have been a member of our site before but have forgotten your password; click the "forgot password" button by typing your e-mail address from the "member login" section. In this way, you will receive an e-mail to create your new password. You can renew your password in line with the direction of the incoming e-mail.
 
 
How do I place an order from www.matnis.com?
You should click on the "add to cart" button of the product you want to buy on the site. Then, when you go to your cart, you can order by selecting your personal information, address information and payment method.
 
 
Is it safe to shop at www.matnis.com?
The security of our visitors' personal information is very important to us. www.matnis.com uses the highest security measures in the collection and storage of personal data. Your credit card information is sent to the banks in encrypted form and is not stored by www.matnis.com in any way.
 
 
Which ways can I pay on the payment page?
You can pay by choosing one of the following payment methods: credit card, debit card, cash on delivery, credit card at the door, money order and eft.
 
 
What should I do if I cannot add products to the cart?
First of all, you should try a different browser than the one you are using. You can try browsers such as Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox etc. If you have the same problem when you try a different browser, you should clear your internet history and try again. If the problem is still not solved, we kindly ask you to report the problem to [email protected].
 
 
How can I cancel my membership?
If you want to cancel your membership, you can send an e-mail to [email protected].
 
 
When I create an order, an error message appears on the screen. How can I solve this problem?
In such a case, we recommend that you first clear your browser history and try again. If the problem still persists, we kindly ask you to report the error via e-mail to [email protected].