FREQUENTLY ASKED QUESTIONS
 
     
Are the products sold original?
All of the products offered for sale on www.matnis.com are original.
   

Is VAT included in the prices of the products?
VAT is included in the sale prices of all products sold on www.matnis.com.
 
 
What should I do if the product I ordered comes in the wrong size, color or model?
If the product arrives different from the size, model or color you ordered, you can make an exchange by contacting our customer service at 05330488774.
 
 
I created a new order, can I change my order?
For orders placed on www.matnis.com, if your order has not yet been delivered to the cargo, you can change it by calling 05330488774 customer service.
 
 
Can I change the address where my order will be delivered?
Please check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach customer service at 05330488774.
 
 
The product I want to buy is sold out, will it be on sale again?
Due to the continuous renewal of our stocks, the products are put on sale again as long as the season does not end.
 
 
How should I clean my products?
Since www.matnis.com products are made of sensitive and technological fabrics, they should be cleaned according to the washing and drying instructions on each product.
 
 
Shipping / Transportation

When will I receive my order?
Domestic orders are delivered in 1-3 business days. Although the transportation time of international orders varies depending on the country of delivery, it is usually delivered in 1-7 business days.
 
 
How can I find out if my order has been shipped?
You can track your order status on the My Order Details page on the website.
 
 
Is there anything I should pay attention to when receiving the cargo when it arrives?
Yes, there is. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is any crushing, tearing and wetting in the package. In such a case, you should not receive the cargo and make a report to the cargo officer.
 
 
How can I reach the product if the cargo arrived but did not find me at home?
In case you are not at the declared address, the product you ordered is delivered to the nearest cargo branch to your address. It is kept in the branch within 3 days. You can pick up the product with your ID number by going to the cargo branch. Products not received within 3 days are sent back to www.matnis.com.
 
 
Cancel & Return

How long does it take to get a refund when I cancel an order?
When you cancel the order or return the product, your money will be refunded within 7-10 business days after we receive the product.
 
 
How many days can I return the product I bought?
You can return the product within 14 days after you receive it.
 
 
What should I do if the product I received is defective?
If you send the product to us before the return period (14 days), the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.